Refund Policy
Thank you for choosing Busicart. We strive to provide the best service across all our offerings including food delivery, groceries, pharmacy, e-commerce, rental car, and taxi booking. Please read our refund policy carefully to understand how refunds are handled.
1. General Policy
Refunds are issued at the sole discretion of Busicart.
Refund requests must be submitted within [X] days of the transaction.
Refunds will be processed via the original payment method.
Certain services/products may have specific refund terms outlined below.
2. Food Delivery, Groceries, and Pharmacy Delivery
Refunds or replacements will be considered if your order is:
Delivered late beyond the promised time by more than [X] minutes/hours, or
Missing items, incorrect items, or items damaged during delivery.
To request a refund, please contact our support team within [X] hours of delivery with your order details and photos (if applicable).
Refunds for dissatisfaction with product quality are subject to verification and discretion.
3. E-Commerce Purchases
Refunds are applicable if:
The product is defective, damaged, or incorrect.
You return the product within [X] days of delivery in original condition and packaging.
Certain products such as perishable goods, personalized/custom items, or digital products may be non-refundable.
Return shipping costs are generally borne by the customer unless the product is faulty or incorrect.
4. Rental Car Services
Refunds will be considered if the booking is canceled:
At least [X] hours/days before the scheduled rental start time.
No refunds will be issued for cancellations made after the rental period has started or late returns.
Refunds may be reduced by cancellation fees as per the rental agreement.
5. Taxi Booking Services
Refunds for taxi bookings are issued only if:
The driver fails to arrive within the expected time window.
The ride was canceled by the driver or due to service failure.
Refund requests must be submitted within [X] hours of the scheduled ride.
No refunds will be provided for cancellations made by the customer unless otherwise specified.
6. How to Request a Refund
Contact our customer support at:
Email: Admin@busicart.com
Phone: +1(514)3813333
In-app support chat
Please provide your order/booking details, reason for refund, and any supporting documents/photos.
7. Refund Processing Time
Once approved, refunds will be processed within [X] business days.
Depending on your bank/payment provider, the credit may take additional time to reflect in your account.
8. Changes to This Policy
Busicart reserves the right to modify this refund policy at any time.
Changes will be posted on this page with an updated effective date.
